Everything you need for an efficient and successful enrollment season is here! Our Small Group Checklist will help you stay on top of it all. We’re working to ensure the quickest turnarounds possible, as always. Please allow adequate time for processing during this busy season and in light of COVID-19 circumstances.
New submissions
email directly to HPNewBusinessSales@point32health.org
TIP: Providing complete information upon submission prevents needless delays.
Binder payments
To install any account, we must have received a binder check, wire payment OR completed ACH form.
For the fastest receipt of binder checks, be sure to use the direct address below:
Harvard Pilgrim Health Care
Premium Cash Dept. Wing B
Attn: Binder payments
1 Wellness Way
Canton, MA 02021-1166
Deadline for new group submissions: 10 business days prior to effective date.
Need Assistance? View the Service Team Reference Guide
New Group Paperwork:
TIPS:
- Submit only COMPLETE cases in one email. Incomplete submissions require follow-up emails and cause delays in processing. Incomplete cases are placed last in the processing queue.
- Account name should appear in subject line of all correspondence.
- For the quickest turnaround in processing enrollments and obtaining member ID numbers, be sure to use the Express Enrollment Template and include with your submission. We need the enrollment details for final rating purposes.
Questions concerning New Group Submissions should be directed to HPNewBusinessSales@point32health.org
Deadline for new group submissions is the 25th of the month.
Need Assistance? View the Service Team Reference Guide
New Group Paperwork:
TIPS:
- Submit only COMPLETE cases in one email. Incomplete submissions require follow-up emails and cause delays in processing. Incomplete cases are placed last in the processing queue.
- Account name should appear in subject line of all correspondence
- Indicate the Bill type (List Bill/Age Banded or Composite)
- For the quickest turnaround in processing enrollments and obtaining member ID numbers, be sure to use the Express Enrollment Template and include with your submission. We need the enrollment details for final rating purposes.
Questions concerning New Group Submissions should be directed to HPNewBusinessSales@point32health.org
Deadline for new group submissions: 10 business days prior to effective date.
Need Assistance? View the Service Team Reference Guide
New Group Paperwork:
TIPS:
- Submit only COMPLETE cases in one email. Incomplete submissions require follow-up emails and cause delays in processing. Incomplete cases are placed last in the processing queue.
- Account name should appear in subject line of all correspondence.
- For the quickest turnaround in processing enrollments and obtaining member ID numbers, be sure to use the Express Enrollment Template and include with your submission. We need the enrollment details for final rating purposes.
Questions concerning New Group Submissions should be directed to HPNewBusinessSales@point32health.org
Deadline for new group submissions: 10 business days prior to effective date.
Need Assistance? View the Service Team Reference Guide
New Group Paperwork:
TIPS:
- Submit only COMPLETE cases in one email. Incomplete submissions require follow-up emails and cause delays in processing. Incomplete cases are placed last in the processing queue.
- Account name should appear in subject line of all correspondence.
- Start the group setup by following the Submit Plans process through HPOQ
- Use Express Enrollment for fastest turnaround time on enrollments and obtaining member ID’s. Login to HPHConnect to upload on your own once the account has been installed.
Questions concerning New Group Submissions should be directed to HPNewBusinessSales@point32health.org