Harvard Pilgrim member portal Terms of Use

Our Terms of Use were updated as of 02-23-2023.

User Agreement

Harvard Pilgrim Health Care, Inc., on behalf of itself and all present and future affiliates (collectively, "Harvard Pilgrim") is making the services on this Harvard Pilgrim website or mobile application (collectively, "Web site") available to you as a member enrolled in a health plan offered or administered by Harvard Pilgrim. In order to access this Web site, you must agree to these terms and conditions, and all legal disclaimers, limitation of liability provisions, and privacy and security policies set forth on our Web site (hereinafter collectively referred to as "Terms of Use"). If you do not agree to these Terms of Use, you may not access or otherwise use the Web site. Please read these terms carefully, print them out for your future reference and, if you agree, click "Accept".

User's Responsibilities and Obligations

You agree to access and use the Web site in a manner consistent with the Terms of Use. By accessing and using the Web site, you are representing that you have the legal authority, right and ability to agree to these Terms of Use and that you will use the Web site in a manner consistent with these Terms of Use. You further agree that you will comply with all applicable laws and regulations and that you will maintain the confidentiality of private information you access through this Web site.

You agree to create an online account only for yourself and not for any other person unless you are legally permitted to do so and have submitted the required documentation to Harvard Pilgrim. By creating an online account, you are representing that you are authorized to access the information associated with the online account, including information about any dependents enrolled on the health plan.

You are responsible for providing complete and accurate information when creating and maintaining your online account. Harvard Pilgrim is not liable for any informational errors you make on your account.

Harvard Pilgrim recommends that you do not provide your username and password ("credentials") to anyone for any purpose. By providing your credentials to anyone other than yourself, you acknowledge that you are authorizing that person's access to your account and information associated with the account, which may include health information for you and any dependents enrolled on the health plan. You agree and understand that you are responsible for all activity and transactions linked to your credentials.

Changes to the Terms

These Terms of Use may change from time to time, and changes will be posted here so that you will always be aware of our Terms of Use. Updated Terms of Use will be in effect immediately and you will be notified of any changes upon the next time you log into your account. You may not amend or modify these Terms of Use without prior written agreement from Harvard Pilgrim.

Governing Laws

The laws of the Commonwealth of Massachusetts shall govern these Terms of Use. You agree to submit to the exclusive jurisdiction of the courts in the Commonwealth of Massachusetts and waive any jurisdictional venue or inconvenient forum objections to such court.

Termination

Harvard Pilgrim may terminate these Terms of Use, any rights granted to you hereunder, and modify or terminate your access to this Web site at any time, with or without cause, without notice and without penalty.

Unauthorized Use/Misuse

Unauthorized access to (commonly referred to as hacking), or misuse of (for fraudulent, malicious and/or deceptive purposes), any portion of the Web site may constitute crimes or torts under federal or state law. Any such violations will be pursued and prosecuted to the fullest extent permitted by law.

Acknowledgement

I hereby acknowledge I have read the above terms and conditions and agree to be bound thereby as a condition of my access to and use of the Web site.