Family Support Navigator:


Reliable, confidential guidance for Autism Spectrum Disorder and Major Depressive Disorder.

Parenthood is a never-ending adventure in learning, especially for those parents and caregivers with children who have been diagnosed with autism spectrum disorder (ASD) or major depressive disorder (MDD).

Through our longstanding partnership with Optum, we are offering Family Support Navigator. This digital self-service tool helps guide the way to discovering personalized, step-by-step action plans for families and caregivers seeking mental and behavioral health care for their children.

VISIT OPTUM

Did you know?

About 1 in 54 children is identified with ASD. 1

ASD is more than 4 times more common among boys than girls.1

MDD is one of the most common psychiatric disorders of childhood and adolescence, but is often unrecognized and untreated?2

Nearly 13.84% of youth (ages 12-17) report suffering from at least one major depressive episode in the past year.2

Childhood depression is less likely to persist into adulthood if treated.2

How Family Support Navigator can help

Parents, guardians and caregivers can all have peace of mind knowing they have the support they need to navigate complex behavioral health concerns. This means:

Personalized support

Guides families to the right resources, based on the child’s individual needs

Trusted information

Developed by pediatric health care professionals, with insight from parents who have struggled with similar experiences

Completely confidential

All family health information remains private, in accordance with the law

No extra cost

Included in Harvard Pilgrim benefits

How to get started

VISIT OPTUM

Fill out the questionnaire

Download your summary and record your observations

 

Questions? We’re here to help! Call Member Services at (888) 333-4742* (TTY: 711)

*Harvard Pilgrim Member Services Representatives are available Mondays, Tuesdays and Thursdays from 8 a.m. to 6 p.m.; Wednesdays from 10 a.m. to 6 p.m.; and Fridays from 8 a.m. to 5:30 p.m.

1 Data and statistics on autism spectrum disorder taken from: www.cdc.gov/ncbddd/autism/data.html

2 Data and statistics on major depressive disorder taken from: www.ncbi.nlm.nih.gov/pmc/articles/PMC6213890/ and https://mhanational.org/issues/2021/mental-health-america-youth-data