Behavioral health programs and resources

Harvard Pilgrim members can access a comprehensive network of medical and behavioral health care providers, along with innovative programs and services, to improve physical and mental well-being. Choose from in-person or virtual care settings.1 

Behavioral health service navigation program

Our trained and dedicated behavioral health service navigation teams are ready to guide you from the very first phone call. They'll help you:

  • Navigate the complex health care system
  • Find available behavioral health providers in our network who are culturally competent and specialize in areas of care that support your needs
  • Schedule timely appointments for your new or ongoing health needs
  • Connect to exclusive resources, support tools and other services

Need assistance? Call Member Services at the number on the back of your member ID card.

Care management programs

Our licensed integrated care managers have extensive experience and will work with you and your providers to help you:

  • Manage medical and behavioral health conditions
  • Create an aftercare plan
  • Connect with resources to help ensure your optimal health

Learn about care management

Behavioral health programs and services

Virtual therapy services

Available seven days a week to support your mental well-being, help manage your medications and more.

AbleTo Need help managing stress, changing unhealthy habits, improving your mood or managing your time? AbleTo combines on-demand self-care tools and personalized virtual therapy sessions to support your mental health. You have access to a range of options for enhancing mental resilience, from self-care techniques to structured guidance, with AbleTo licensed therapists.

Get started with AbleTo

Doctor On Demand licensed providers offer support over the phone or through video visits. They can help you and your covered family members with concerns such as:

  • Anxiety
  • Depression
  • Medication management2
  • Seasonal affective disorder
  • PTSD

Set up your Doctor On Demand account

Grow Therapy provides virtual and in-person outpatient therapy and medication management for a wide range of behavioral health needs. This program helps ensure timely and personalized care for members age 6 and older.

Book an appointment with Grow Therapy

Tip: Select your state of residence on the Grow Therapy website. If you live in New England, select Harvard Pilgrim for your insurance. If you live outside of New England, select Harvard Pilgrim/United Healthcare/Optum for your insurance.

Valera Health provides virtual therapy and psychiatry services for adults, adolescents and children age 6 and older in Massachusetts.3 Their clinicians treat conditions from mild depression to severe schizophrenia, and their collaborative approach focuses on your needs and overall well-being.

Schedule a consultation with a Valera Health connector

Quick and easy access to specialty providers

Autism Care Partners offers a full suite of services and therapies for children with autism and other developmental differences.4 Their integrated approach helps ensure effective and efficient care tailored to each child's unique needs.

Explore services from Autism Care Partners

Cortica is a physician-led autism services provider in Massachusetts.3 It offers advanced neurological therapies for children with autism spectrum disorder and other developmental differences.

To help reduce wait times, Cortica’s whole-child integrated care model brings services together under one roof, including:

  • Applied behavior analysis
  • Diagnostic assessments
  • Medical care
  • Occupational therapy
  • Social skills coaching and counseling
  • Speech therapy

Schedule an appointment with Cortica

Northeast Health Services is a network of outpatient mental health clinics that focuses on delivering timely access to high-quality psychiatry and therapy services for adults, adolescents and children in Massachusetts.3 The network offers in-person and telehealth services to best serve your needs.

Set up an appointment with Northeast Health Services

Substance use treatment 

Our comprehensive approach to substance use treatment includes outpatient services and immersive inpatient care. This helps ensure the right support every step of the way for adolescent and adult members who are grappling with alcohol use disorder, opioid addiction and other substance use challenges.

Learn about substance use treatment programs

 

For help with access to these innovative programs and services, please call the number on the back of your member ID card.

 

Looking for a behavioral health provider in your area?

Our comprehensive network of providers offers expertise across several behavioral health care specialties. Use our online “Find a provider” search to look up your plan’s participating providers. The directory is updated five days a week to include the newest providers in our network.

Tip: Log in to your secure member account to get search results for your plan. Don’t have one yet? Set up your account now

Find a provider

Disclosures

1The programs mentioned here are available to Harvard Pilgrim members with employer-sponsored coverage. Member cost sharing may apply. Members should refer to their plan documents for specific details regarding their coverage and benefits.

2Doctor On Demand doctors are unable to write prescriptions for controlled substances such as benzodiazepines (e.g., Xanax, Ambien) and stimulants (e.g., Adderall, Ritalin). Please see a doctor in person if you require medication classified as a controlled substance.

3Valera Health services, Cortica providers, Spectrum Health Systems and Northeast Health Services are located only in Massachusetts.

4Autism Care Partners services are located in Massachusetts, Connecticut, New Hampshire, New York, Rhode Island and Vermont.

If you’re experiencing a crisis or emergency, you should always call 911 or go to the nearest emergency facility right away. Harvard Pilgrim, a Point32Health company, complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or gender identity. Por servicio de traducción gratuito en español, llame al número de su tarjeta de miembro. 若需免費的中文版本, 請撥打ID卡上的電話號碼。