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Thanksgiving Hours

Our Member Services department will be closing at 3 p.m. on Wednesday, November 27 and will remain closed on Thursday and Friday, November 28 and 29, for the Thanksgiving holiday. We'll reopen at 8 a.m. on Monday, December 2. 

Our Medicare Advantage representatives will be available on Wednesday, Friday, Saturday and Sunday, from 8 a.m. to 8 p.m. They will be unavailable on Thanksgiving Day, Thursday, November 28.

We apologize for any inconvenience.

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  • Prior authorizations

    Specific items and services require that either your provider or you obtain approval (prior authorization) from Harvard Pilgrim. Learn more about the prior authorization process in this section.

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