Being able to view family members’ information in your Harvard Pilgrim online account depends on a few things.
Per federal (HIPAA) and state laws, adult members cannot view other adult family members’ information without their consent. If you want another adult on your plan to be able to see your information, you can change your family permissions.
The family permissions feature also gives parents access to minor children's online information if the parents and children are covered on the same policy.
After they create their online accounts, dependents between 13 and 17 years old can give a parent who is not on the same policy access to their Harvard Pilgrim account by sending us:
If your child is 12, they will not be able to create an account and you will not be able to view their personal health record or claims information.
Per federal (HIPAA) and state laws, what parents can see and the functions they have access to depends on a child's age and the type of service.
State laws require health plans to have additional safeguards and protections in place regarding certain types of sensitive health information (e.g., abortion, behavioral health, reproductive health and sexually transmitted infections) for minors between the ages of 12 and 17. To comply with those state requirements, Activity Summaries and referral and authorization details are not available to parents for children between 12 and 17 years old.
For children up to 11 years old, parents can view all information, including their child’s:
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Personal health record
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Claims
For children 12 to 17 years old, parents can view their child’s:
You can contact Member Services if you have questions about your child's health plan information. Please remember that by law, we may still be unable to give you access to a minor's personal health information for certain diagnoses or treatment.