Contact us

Member Services

Mon., Tues. & Thurs. 8 a.m. - 6 p.m.
Wed. 10 a.m. - 6 p.m.
Fri. 8 a.m. - 5:30 p.m.

Medicare Advantage Plan

Oct. 1 - to March 31
8 a.m. - 8 p.m.  7 days a week

Apr. 1 - Sept. 30
8 a.m. - 8 p.m.  Mon. - Fri.
 

Behavioral Health Access Center (Medicare Advantage Stride^SM)
For behavioral health eligibility, benefits and claims

Mon. - Fri. 8 a.m. - 6 p.m.

Medicare Supplement Plan

Mon., Tues. & Thurs. 8 a.m. - 6 p.m.
Wed. 10 a.m. - 6 p.m.
Fri. 8 a.m - 5:30 p.m.

Compliance and Fraud, Waste and Abuse Hotline

Ongoing Service for Group Health Plans
For eligibility, billing, benefits and claims

Mon. – Fri.  8:30 a.m. - 5 p.m.
(shutdown for training Wed from 8:30 -10 a.m.)

Broker Relations
For credentialing, licensing and commissions

Mon. – Fri.  8:30 a.m. - 5 p.m.
(shutdown for training Wed from 8:30 -10 a.m.)

Small Group Implementation and Quoting
For small group installs, quoting and renewal

Mon. – Fri.  8:30 a.m. - 5 p.m.

New Business Sales Inquiries
For large groups (50+)

Medicare Advantage Plan

Oct. 1 - to March 31
8 a.m. - 8 p.m.  7 days a week

Apr. 1 - Sept. 30
8 a.m. - 8 p.m.  Mon. - Fri.

Medicare Supplement Plan

Mon., Tues. & Thurs.  8 a.m. - 6 p.m.
Wed. 10 a.m. - 6 p.m.
Fri. 8 a.m. - 5:30 p.m.

Ongoing Service for Group Health Plans
For eligibility, billing, benefits and claims

Mon. – Fri.  8:30 a.m. - 5 p.m.
(shutdown for training Wed from 8:30 -10 a.m.)

Provider Service Center

Mon., Tues., Wed & Fri.  8 a.m. - 5 p.m.
Thurs.  8:30 a.m. - 5 p.m.

Medicare Advantage Plan

Oct. 1 - to March 31
8 a.m. - 8 p.m.  7 days a week

Apr. 1 - Sept. 30
8 a.m. - 8 p.m.  Mon. - Fri.

Behavioral Health Access Center (Medicare Advantage Stride^SM)

Mon. - Fri. 8 a.m. - 6 p.m.

Public Relations

Sponsorship Requests

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