NICU case management and comprehensive support for infants and families to be provided throughout baby’s first year

Canton, MA (April 24, 2025) – Harvard Pilgrim Health Care, a Point32Health company, has announced it is expanding its collaboration with ProgenyHealth, LLC, a leading, tech-enabled women’s health care company dedicated to maternity and NICU care management. ProgenyHealth will now provide Harvard Pilgrim’s infant members with case management during and after their time in the neonatal intensive care unit (NICU) or special care nursery, for a full year. Harvard Pilgrim first began working with ProgenyHealth in 2019, initially providing care management to NICU infants and families during an inpatient stay through the first 60 days following birth.

“Medically complex and premature newborn care requires an integrated and coordinated approach, both in the hospital and at home,” said Jake Biscoglio, president, commercial business at Harvard Pilgrim Health Care. “We are proud to expand our collaboration with ProgenyHealth from sixty days to a full year, as we are confident it will contribute to the health outcomes of our infant members and provide needed support to our member families.”

Over the past four years, ProgenyHealth has managed more than 2,500 NICU cases on behalf of Harvard Pilgrim and solved for nearly 1,500 life challenges members have faced. In addition to assisting with discharge planning, education and screening for postpartum depression, ProgenyHealth case managers also connect families to important resources for those experiencing lack of transportation, food insecurity, and utility and rent issues. Case managers have also helped members find access to free or discounted supplies needed for their babies, including cribs and diapers.

Harvard Pilgrim and ProgenyHealth worked closely to develop the expanded program and offer a solution to address specific challenges and improve outcomes for its members. More than 90 percent of Harvard Pilgrim members have reported high satisfaction with the program.

Kaelynn Garland, mother of premature twins born at 33 weeks, is one example of the program’s success:

“ProgenyHealth was an invaluable support during one of the most challenging periods of our lives. With our premature twins in the NICU and financial pressures mounting, the resources they provided and the assistance they offered were truly lifesaving. The gift card helped offset some of our travel expenses for the frequent hospital visits. Once we were home, I was able to delay my return to work, allowing me to spend precious time with our babies after their discharge.

“Given their prematurity, our babies required their breast milk to be fortified with formula. ProgenyHealth was instrumental in connecting us with resources to help manage the costs of formula. They also worked closely with the hospital to clarify the milestones our twins were reaching and reassured us that many of the challenges they faced were entirely normal given their situation. We’re so grateful that Harvard Pilgrim offered this kind of support.”

According to the March of Dimes 2024 report card, the preterm birth rate in the United States remains historically high at 10.4 percent. NICU births require specialized attention to ensure the best outcomes during an infant’s first year. Even a short stay in the NICU can delay family bonding and impact breastfeeding adoption. Once an infant is discharged from the hospital, the risk of a hospital readmission is significant without case management support for the infant and family.

“The first year of an infant’s life is crucial for their ongoing health, safety and development,” said Susan Torroella, CEO, ProgenyHealth. “Our expanded collaboration with Harvard Pilgrim is now designed to provide even greater support to families and create a safe transfer from hospital to home. Through ongoing education, coordination and care follow-up, Harvard Pilgrim is making a significant investment in the care and wellness of their members.”